Shipping Policy

Henriks Coffee Machines – Order and Shipping Policy

1. Order Placement

  • Placing an Order: Orders can be placed via our website or by contacting us directly through email or phone. When you place an order, you are agreeing to purchase the products subject to these Terms and Conditions.
  • Order Confirmation: After your order is successfully placed, you will receive an order confirmation via email. This confirms that we have received your order but does not guarantee availability or shipment of the items. A final confirmation will be provided once the order has been processed and shipped.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in Danish Krone (DKK) and are exclusive of applicable taxes, shipping fees, and any other charges. Prices are subject to change without prior notice.
  • Payment Methods: We accept payments via credit/debit cards, bank transfers, or any other payment methods specified at checkout. Full payment must be made at the time of the order to process the transaction.

3. Shipping Policy

  • Shipping Areas: We ship to various locations within Denmark and internationally. Shipping destinations and costs will be calculated at checkout.
  • Shipping Charges: Shipping fees are based on the delivery address, size, and weight of the order. You will be provided with the total shipping cost before completing the checkout process.
  • Order Processing: Orders are usually processed within 1-3 business days. Please note that processing times may vary depending on product availability and the volume of orders. Orders placed after business hours or on weekends will be processed on the next business day.
  • Shipping Time: Shipping times vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout. Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions or customs processing for international shipments.
  • Tracking Information: Once your order has been shipped, you will receive a tracking number and a link to track your shipment. Please note that tracking information may not be immediately available for all shipping methods.

4. International Orders

  • Customs and Import Duties: For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are not included in the order total. We recommend checking with your local customs office for more information.
  • Shipping Delays: International shipments may be subject to customs processing and other delays outside our control. Henriks Coffee Machines is not responsible for any customs delays or issues.

5. Order Modifications and Cancellations

  • Order Modifications: If you wish to modify your order after it has been placed, please contact us as soon as possible. We will try to accommodate any changes before the order is processed for shipping. Once an order has been dispatched, modifications cannot be made.
  • Order Cancellations: If you need to cancel your order, please contact us immediately. We will attempt to cancel the order before it is shipped. If the order has already been shipped, please refer to our return policy for further assistance.

6. Delivery Issues

  • Incorrect Address: It is the responsibility of the customer to ensure that the delivery address provided is correct. Henriks Coffee Machines is not responsible for any issues resulting from an incorrect address. If the package is returned due to a wrong address, the customer will be responsible for additional shipping costs to resend the order.
  • Missing or Lost Shipments: In the event that your order is lost or not delivered within the estimated timeframe, please contact us immediately. We will work with the carrier to investigate and resolve the issue.

7. Return and Refund Policy

8. Customer Support

If you have any questions about our order and shipping policies or need assistance with your order, please contact our customer support team at:

Email: info@henrikscoffeemachines.com
Phone: +45 36 98 72 19

We are committed to providing excellent customer service and ensuring your satisfaction with our products and services.

This policy may be updated from time to time, so please check for the latest version when placing your order.