Henriks Coffee Machines – Returns Policy
1. General Return Information
At Henriks Coffee Machines, we strive to provide high-quality products to our customers. However, if you are not completely satisfied with your purchase, we offer a return policy to ensure a hassle-free process. Please review our return policy below for full details.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The product must be returned within 14 days from the date of delivery.
- The product must be unused, in its original packaging, and in resalable condition. Items that have been opened, used, or altered will not be eligible for a return.
- All accessories, manuals, and other components must be included with the returned product.
3. Process for Returning Products
To initiate a return:
- Contact Us: Please reach out to our customer service team at info@henrikscoffeemachines.com or call us at +45 36 98 72 19 to notify us of your intention to return the product. Please include your order number, the item(s) being returned, and the reason for the return.
- Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item. Returns will not be accepted without prior authorization.
- Shipping the Item Back: Once you have received the RMA number, carefully pack the product in its original packaging, ensuring it is protected from damage during transit. The customer is responsible for the return shipping costs, and the product must be sent to the address provided in the return instructions.
4. Return Shipping Costs
- Domestic Returns: For domestic returns within Denmark, the customer is responsible for the return shipping fees.
- International Returns: For international returns, the customer is also responsible for all shipping costs, including customs fees, taxes, and duties that may apply.
5. Refund Process
- Once the returned product is received and inspected, we will process the refund. The product must meet the return eligibility requirements for a full refund to be issued.
- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping charges are non-refundable, except in cases where the return is due to an error on our part (e.g., defective or damaged items).
6. Defective or Damaged Products
If your product arrives defective, damaged, or in a condition different from what you ordered, please contact us immediately at info@henrikscoffeemachines.com. We will arrange for a return and provide a replacement or refund, including shipping costs, if applicable.
7. Non-Returnable Items
The following items cannot be returned:
- Products that are used, installed, or modified after delivery.
- Products that do not have their original packaging, manuals, and accessories.
- Products that were customized or made-to-order.
- Gift cards, vouchers, or other non-returnable promotional items.
8. Exchange Policy
Currently, we do not offer direct exchanges. If you would like to exchange an item for another product, please initiate a return for a refund and place a new order for the desired item.
9. Refund Timing
Once your return is processed and approved, the refund will be issued within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment method or bank processing times.
10. Customer Support
If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to contact our customer support team:
Email: info@henrikscoffeemachines.com
Phone: +45 36 98 72 19
We are happy to assist you and ensure a smooth return process.
Note: Henriks Coffee Machines reserves the right to update or modify this Returns Policy at any time. Please check back periodically for any changes.